Meetings & Events Sales Executive

JOIN OUR FAMILY

The Westin London City boasts an impressive riverside location and spectacular views over London’s historic River Thames. Overlooking Shakespeare’s Globe and the striking Tate Modern, our luxury spa hotel offers 225 guest rooms, suites and residences impeccably designed with the Westin Heavenly Bed, sleek bathrooms and free high-speed Wi-Fi. Guests are invited to indulge in an array of Westin services and amenities.

Our mission is “To be the preeminent wellness brand in hospitality, empowering guests to regain control and enhance their well-being when they need it most, while traveling, ensuring they can be the best version of themselves.”

At The Westin London City, our employees are at the heart of bringing our wellness mission to life. We empower you to enhance the guest experience and reach your full potential in roles you undertake with pride by providing an enriching and supportive work culture.

Join our team at The Westin London City and be part of crafting distinctive guest experiences, just moments from some of London’s most iconic landmarks.

A DAY IN THE LIFE OF A MEETINGS & EVENTS SALES EXECUTIVE AT THE WESTIN LONDON CITY

What you’ll be doing…

Reporting to the Head of Sales, you can expect your working day to include the following.

• Responsible for the reactive sales of group bedroom and meetings & events enquiries from initial enquiry to contract handover. Enquiries will be for both corporate and social segments. Communication channels include telephone, e-mail or 3rd party intermediary sites
• Creates quotations and proposals based on customer requirements, conducts regular follow-up calls to identify changing needs, converts enquiries into confirmed bookings.
• Inputting enquiries into the relevant booking systems and ensures data integrity.
• To conduct site visits to showcase hotel.
• Conducts post-event calls to obtain feedback on product quality and service levels and secure repeat business
• Engaging with hotel Operations Team to ensure client expectations can be met and exceeded.
• Executes and supports Marriott’s Customer Service Standards, hotel’s Brand Standards and the operational aspects of business booked. Participates in and practices daily service basics of the brand.
• Gains understanding of the hotel’s primary target customer and service expectations; serves customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

WHAT WE NEED FROM YOU

We hire mostly on personality & potential but here are a few of our requirements…

To succeed in the role of Meetings and Events Sales Executive , you will need the following qualities and skills:

• Communication & interpersonal skills: high standard of written and verbal English is essential with the ability to build long lasting relationships with clients and suppliers. As well as the ability to build strong relationships with leaders, peers and associates in the hotel and wider Marriott network.
• Sales Skills: Strong understanding of Social & Weddings segment, efficient problem-solving skills and ability to find solutions.
• Reporting Skills: facility to analyse market, social & wedding trends and how to use findings to develop initiatives, promotions and strategies.
• Collaboration: supporting collaboration with overall Meetings & Events, Operations Department on guest experiences strategies.
• Legal Understanding: confidence in handling contractual agreements.

WHAT WE OFFER

You will have access to a benefits package we believe truly works for our people and enhances our overall culture… 

• Flexible working (subject to role and probationary review)
• Staff accommodation rates across UK (Mariott & 4C Group Hotels)
• Free meals on duty (saving your £1000 per year)
• Life Assurance Covers
• Cycle to Work Scheme
• Technology Scheme
• Health Cash Plan (HSF)
• Referral Bonus Scheme
• Workplace pension scheme
• Access to Employee Assistance Program (EAP) and Wellbeing Support
• Eyecare vouchers
• Private Medical Insurance
• Continuous Learning & Development opportunities
• Recognition Programme
• Opportunity to attend Social events
• Meals on Duty (saving you £1000 per year)

EQUAL OPPORTUNITIES

4C Group and The Westin London City are an equal opportunity employer.

About 4C Group

4C Group is a global organisation that manages and develops properties and hotels in key business districts and leisure hot spots across the UK, Middle East, Africa and Canada. The company was formed in 2010, building on the foundations of a family property business that stretches back to the 1990s. The group’s mission is to operate sustainably, delight guests and investors, whilst striving to deliver a positive environmental and social impact within local communities.