Spa Supervisor

What’s in it for you?

• High treatment and retail commission scheme.
• Weekly Pay
• Team meal whilst on shift prepared by our chefs
• Soho Friends Membership
• 50% Team discount on Food & Drink, 7 days a week
• Team Room Rates; Any Bedroom, Any House, $100 a night
• Financial Incentive based on House Performance (Quarterly)
• Health Cash Plan (option to add children)
• Dental Plan (option to add children)
• Birthday Day Off
• Discount on Cowshed products and Soho Home (up to 50%)
• Free Counselling Sessions
• Cookhouse & House Tonic: Our Cookhouse & Tonic Programmes offer unique food and drink training, events and opportunities to inspire and educate.
• Continuous training to develop yourself personally and professionally
• Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more

Soho Farmhouse…

Surrounded by 100 acres of Oxfordshire countryside, Soho Farmhouse is a destination for food and drink, wellness and outdoor activities. Two hours’ drive or a short train from London, we have 114 bedrooms, including cabins, huts and farmhouse bedrooms to stay in, a state-of-the-art gym, Cowshed Spa, an indoor and outdoor pool and cinema. We have multiple food and beverage outlets on site, The Main Barn is the central hub, serving the club menu all day. On the mezzanine, Comfy Farm has sofas and an open fire place, while Fancy Farm is a more formal setting for lunch or dinner. There is also Pen Yen for Japanese izakaya-style dishes from the robata grill, bind and sashimi, and Blake’s Kitchen for fresh bread, sausage rolls and cinnamon buns. Finally, there is The Little Bell, a local favourite, for nose-to-tail cooking and natural wine.

The Role… 

We are seeking an experienced Spa Supervisor to join our team at Soho Farmhouse (OX7 4JS). The Spa Supervisor is responsible for the efficient management of the Cowshed Reception and booking system, ensuring the team consistently provide an exceptional service and spa experience for our members.

• To develop and incentivise the reception team to ensure that targets are achieved
• Liaise effectively with Lead Therapist to ensure that the correct level of support, training, incentives and promotional activity is maintained.
• Work with Health Club General Manager ensuring the correct budgetary controls and financial planning is in place with regard to achieving budgets
• Demonstrate our Soho Ways through behaviours at work and encourage team members to do the same
• Run and manage wellness events, pop ups, and brand partnerships
• Supporting with Supervisory duties across the wider Healthclub when required

What we are looking for in a Spa Supervisor…

• Strong interpersonal skills
• Customer / member experience focused
• Passionate about the industry
• 1-2 years’ experience in a busy high-profile Spa facility (preferred but not essential)
• Team player who communicates well with all colleagues
• Punctual, reliable and trustworthy
• Sense of urgency
• Yes, yes, yes mentality
• Ability to multitask and work in a fast-paced environment
• Flexible and available to working both opening and closing shifts when required

Required Skills/Qualifications

• NVQ Level 2 or Level 3 or equivalent industry related qualifications
• Flexible schedule and ability to work weekends and holidays as needed
• Ability to multitask and excel in a high-volume and demanding fast-paced environment

Physical Requirements

• Must be able to seize, grasp, turn and hold objects with hands.
• Must be able to work on your feet for at least 8 hours.
• Fast paced movements are required to go from one part of the club to others.
• Occasionally kneel, bend, crouch and climb as required

Expected working hours for a Spa Supervisor:

• Varying shift times across the seven days, to include working evenings, weekends, opens & closes

Subsidised transport rate offered from: Chipping Norton (OX7) & Banbury (OX15 & OX16)