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Reservations Agent

JOB RESPONSIBILITIES

• Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.

• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel. • Be knowledgeable of all hotel facilities/services and hours of operation.

• Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.

• Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.

• Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.

JOB REQUIREMENT

• Minimum Certificate in hotel management, Business Administration or relevant discipline.

• Minimum of 1-year relevant experience in a similar capacity.

• Basic knowledge in using OPMS and all related systems.

• Good knowledge of Microsoft Office programs.

• Enthusiastic and self-motivated

• 5 days work week

Job Overview

  • Date Posted:
  • Expiration date: March 9, 2030
  • Location:
  • Job Title: Reservations Agent
  • Salary: Available to Negotiate.
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