JOB RESPONSIBILITIES
• Monitor and maintain guest satisfaction by ensuring all guest requests are carried out, all realistic expectations are met, and reservations are honored.
• Be fully aware at all times of the sales strategy, rates, packages and booking status of the hotel. • Be knowledgeable of all hotel facilities/services and hours of operation.
• Ensure all issues relating to guest satisfaction that have been raised to the reservations team are reported monitored, and followed up on a timely basis.
• Offer the alternative dates, waitlists or sister hotels to guests on overbooked situations.
• Provide customer services to local tour operators and travel agencies in a friendly and expedient manner.
JOB REQUIREMENT
• Minimum Certificate in hotel management, Business Administration or relevant discipline.
• Minimum of 1-year relevant experience in a similar capacity.
• Basic knowledge in using OPMS and all related systems.
• Good knowledge of Microsoft Office programs.
• Enthusiastic and self-motivated
• 5 days work week
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