Luggage Porter

The Luggage Porter interacts with Guests and contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Direct report to Head Concierge

• Offer consistent, high standard service and assistance to Guests and maintain a lobby presence that offers courteous and attentive service

• Ensure that individual customers and Groups receive fast, efficient and friendly service

• Ensure that either the Head Concierge on duty is kept fully aware of any relevant feedback from either the customers or other departments

• Assist with room moves and luggage deliveries and man the Front Door, following all standard operating procedures

• Ensure the effective handling and storing of long-term and short-term luggage for arriving/departing Guests

• Greet all guests in public areas and rooms in a warm manner

• Be highly courteous and give our guests a memorable welcome and lasting impression whilst assisting them with their luggage according to the required standards and above

• Ensure that the entrance, lobby area and other front of house areas are kept in a presentable and welcoming condition

• Work collaboratively with your colleagues to deliver captivating experiences
• Take initiative in accommodating our guests needs in a resourceful manner

Essential Qualifications

• Excellent level of spoken and written English

• Excellent communication skills

• Ability to work on own initiative.

• Approachable, professional and an eye for detail

• Comprehensive knowledge of London restaurants and attractions

• Knowledge of Opera.

• Previous experience in a 5* property preferable.