Receptionist

We are currently seeking an experience individual to join the Reception Team at Cliff House Hotel.

The Ideal candidate will have a friendly, outgoing personality and display excellent customer service skills, have fluent English and a very high standard of personal presentation.

Other key personal requirements;

• Strong focus on providing consistently high standards.
• Proficient with Front and Back office systems essential – Hotsoft a distinct advantage.
• Flexible with working hours to include evening and weekend shifts.
• Ability to work under pressure and strong leadership skills.
• Previous experience in a 4/5* hotel.

Responsibilities:

• Meeting and greeting guests in a warm personal and friendly manner.
• Providing excellent customer service at all times and dealing with all calls & emails efficiently.
• Liaising with all managers on any issues and concerns.
• Dealing with requests, queries and suggestions and resolving guest complaints, quickly and efficiently.
• Taking reservations correctly and noting any special requests.
• Promoting and selling the hotel’s facilities at all times.
• Ensuring billing is correctly carried out to the hotel standards.
• Providing support and coaching to team members in maintaining standards
• Adhering to all hotel policies including customer care, health & safety, fire safety, security etc.