Front Desk Manager

Responsibilities :
– Providing excellent customer service at the front desk.
– Greeting and assisting spa clients in a friendly and professional manner.
– Handling customer inquiries, appointments, and concerns.
– Managing spa appointment schedules efficiently.
– Coordinating reservations and ensuring accurate bookings.
– Handling changes to appointments and cancellations.
– Processing payments for spa services.
– Handling cash, credit card transactions, and issuing receipts.
– Maintaining accurate records of financial transactions.
– Providing information about spa services, pricing, and policies.
– Answering phone calls, emails, and in-person inquiries.
– Communicating effectively with both customers and spa staff.
– Overseeing the check-in and check-out process for spa clients.
– Verifying client information and updating records as needed.
– Addressing and resolving customer issues or complaints.
– Escalating concerns to higher management when necessary.
– Coordinating with spa staff to ensure a smooth flow of operations.
– Communicating special requests or client preferences to relevant staff.
– Performing administrative duties such as filing, data entry, and record-keeping.
– Maintaining and updating client databases.
– Promoting spa services and upselling additional treatments.
– Encouraging clients to try new services or products.
– Training and onboarding new front desk staff.
– Ensuring that all front desk personnel are knowledgeable about spa offerings.
– Monitoring access to spa facilities.
– Ensuring the security of client information and belongings.
– Collaborating with spa management and other departments.
– Communicating relevant information to enhance overall spa operations.
– Ensuring the front desk area is clean, organized, and welcoming.
– Creating a positive and inviting atmosphere for spa clients.
– Enforcing spa policies and procedures at the front desk.
– Training and reminding staff about compliance with guidelines.
– Understanding and implementing emergency procedures.
– Coordinating responses to unexpected situations or emergencies.