Receptionist

Are you passionate about providing outstanding customer service? 

Do you enjoy working in a customer facing role? 

The Spa Receptionist is a key role within our hotels. You are the first impression a guest will have upon arrival at the hotel’s spa & health club so providing a warm, friendly, helpful welcome, the service they receive during their stay and when they leave is extremely important.

What will I do?

• Support opening and closing of spa and health club
• Show around spa guests
• Welcome spa guests for their treatments and spa days
• Cash handling and managing pre payments
• Take bookings via phone and email
• Support with membership sales, membership enquiries, spa sales and spa enquiries
• Carry out pre arrival calls
• Managing the spa diary
• Understand the spa & health club operation to offer advice and guidance to all members, potential members and guests
• If applicable, carry out plantroom checks on a daily, weekly and monthly basis to ensure operational upkeep of the facility
• If applicable, daily water management of the swimming pool and spa pools through regular testing
• Liaise with the maintenance teams to ensure the highest and professional of standards for all facilities and services
• Ensure high standards of hygiene, cleanliness and tidiness in the health club and spa facilities
• Adhere to health and safety, procedures and report anything which causes concern to the appropriate authority
• Complete any other ad-hoc tasks as required
• Flexibility to work in other areas as and when required (reception, bookings, retail, food & beverage, enquiries, memberships, maintenance and housekeeping, spa & leisure)

Is this the role for me?

• Spa treatments knowledge would be a distinct advantage, although not essential
• Pool Plant/Pool Lifeguard qualification would be a distinct advantage, although not essential
• Passion for delivering exceptional guest services
• Strong customer service skills
• Courteous and pleasant attitude towards guests and other team members
• Patience and good listening skills
• Conflict resolution experience
• Good telephone manner and IT Skills
• Ability to work under pressure and able to multitask
• Good attention to detail
• Ability to take initiative and a practical approach to problem solving
• Due to the nature of the role & industry, flexibility is required to working hours as weekend and evening work will be required
• Good time management and organisational skills
• Ability to work as part of a team

Why The QHotels Collection?

• Family and Friends discounts in hotels across The QHotels Collection
• Free onsite parking
• Various Employee celebratory days throughout the year
• Support with training & professional qualifications, including course fees!
• Carve out your own career path with The QHotels Collection as there will be progression & career development opportunities across our hotel portfolio
• Internal talent exchange network Access to an Employee Assistance Programme, 24/7, 365 days a year

At The QHotels Collection, we are proud to be a Disability Confident employer. Our culture centres around diversity, inclusion, and equal opportunities for all. If you would like to discuss your application further in relation to the Disability Confident, please do reach out via email to [email protected].

The Armed Forces Covenant  is a voluntary statement of mutual support between a civilian community and its local Armed Forces Community. It is intended to complement the Armed Forces Covenant, which outlines the moral obligation between the Nation, the Government and the Armed Forces. The QHotels Collection proudly support the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.