Receptionist

Awarded Best Employer in Galway in 2022 by Galway Chamber of Commerce, the Galway Bay Hotel is also delighted to be part of the Failte Ireland Employer Excellence Programme, and has been certified as A Great Place to Work. As part of the Hodson Bay Group of Hotels, with over 700 employees from over 50 countries worldwide, we are committed to creating a positive working environment where our people feel they are a valued part of a team delivering excellent service to our guests.

A little bit about you:

• You are a friendly engaging & positive person with exceptional interpersonal skills
• You are a team player & enjoy the dynamics of working within a team
• You have the ability to multi task & prioritize in a fast paced environment
• You are flexible to work shifts & weekends/ bank holidays
• You have a positive can do attitude and show initiative to problem solving

Responsibilities

• Answer all calls in a timely and friendly manner
• Transfer all calls as appropriate
• Provide our guests with details of hotel and local amenities and attractions
• Work as part of, and support, the Reception Team
• Follow the day-to-day procedures of guest
• Dealing with and resolving guest queries

Skills

• Excellent organisational skills
• Proficiency in MS Office Suite
• Fluent level of both written and spoken English
• Excellent telephone manner

Why work with us?

• Received ‘Best Employer’ Award in Galway by Galway Chamber of Commerce 2022
• Culture of ‘Respect’ throughout the Hotel
• Career development and progression opportunities
• Vibrant Health & Wellness Programme
• Motivational Benefits
• Leisure Club Membership
• Hotel Discounts within the Hodson Bay Group
• Meals provided while on duty
• Awarded Best 4* Hotel 2021

As a member of the Hodson Bay Group, the Galway Bay Hotel thrives in providing many development opportunities for motivated driven & efficient employee’s across all our departments. As a people-centric hotel group, every day we aim to foster a positive team spirit and an enjoyable working environment. We encourage this through mutual respect & trust amongst colleagues.

Benefits:

• Bike to work scheme
• Company events
• Employee discount
• Food allowance
• On-site gym
• On-site parking
• Wellness programme