IT Supervisor

PURPOSE OF POSITION

Assist to Director of IT for ensuring the efficient operation and maintenance of all computer systems and data communications activities in the hotel. To handle day-to-day IT operations and to provide first level support for PMS, POS, guests and hotel office users.

KEY ROLES & RESPONSIBILITIES

• Familiar with all the systems Opera, Micros, Windows Servers, all windows client operating systems.
• Knowledge with TCP/IP
• Backup and optimizing database
• Knowledge on LAN, WAN, structural cabling.
• Perform regular system’s health check and capacities studies to ensure optimum performance of servers and network
• Provide frontline PC and server troubleshooting
• Experience in managing systems and networks
• Provide in-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
• Support all the IT related issues in the company.
• Experience in dealing with vendors and users at all level
• Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
• Ensure Information Technology standards and best practices are communicated, implemented and measured.
• Ensure backup operations, review backup logs, send backup medias off site periodically and log them.
• Experience in managing systems and networks
• Provide In-house guest IT related matter troubleshooting and practice a proactive support by maintaining the services at 100% availability
• Coordinate and manage projects
• Experience in dealing with vendors and users at all level
• Oversee the work of the projects and ensure on time completion
• Document project progress
• Ensure that IT actively contributes to cost saving and revenue generating strategies
• Coordinate, introduce, implement, continuously manage and use best practice of Information Technology and telecommunications in order to protect, manage and exploit the use of IT within the business, effectively.
• Support the business in the preparation of contingency plans & co-ordinates the regular testing.

PERSONAL ATTRIBUTES

• Must have knowledge of cabling; computer networking equipment and operating systems, personal computer and server hardware; data communications equipment and protocols; and office administration applications.
• Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge.
• Sound Computer knowledge in Opera System, MICROS and MS office applications etc.
• Must have strong project planning skills.
• Pleasant personality
• Neat appearance
• Displays initiative
• Guest/people-oriented
• Pro-active and requires minimum supervision
• Flexible and adaptable to different working locations
• Good project management skills
• Pro-active and requires minimum supervision
• Oral and written fluency in English
• Team player
• Flexible and adaptable to different working locations

QUALIFICATIONS

• Ideally should have a diploma in IT
• Ideally should have a certificate in Project Management, Cisco and Microsoft Admin certification.

EXPERIENCE

• Minimum of 3-4 years relevant experience