Front Desk Supervisor

Job Responsibilities

• Supervise and train front desk agents, ensuring they adhere to hotel policies and provide exceptional customer service.

• Train new front desk employees on hotel procedures, systems, and service standards.

• Provide assistance and support to front desk agents during busy periods or challenging situations.

• Ensure proper handling of guest payments, credit card transactions, and billing procedures.

• Monitor room availability, manage room allocations, and handle reservations and room assignment changes

• Create and manage front office staff schedules to ensure adequate coverage for all shifts.

• Pre-assign the rooms in system and follow through on designated requirements.

• Handle escalated guest issues and find appropriate resolutions to ensure guest satisfaction.

• Collaborate with the front office manager to implement and enforce policies, procedures and service standards.

• Ensure compliance with safety and security protocols, including key control procedures and emergency procedures.

JOB REQUIREMENT

• Diploma or equivalent. Additional education in hospitality or related fields is a plus.

• Minimum of 2 years in Front Office or Guest Service experience in a similar capacity.

• Excellent communication, interpersonal, and problem-solving skills.

• Strong customer service orientation and the ability to handle guest concerns and complaints effectively.

• Proficiency in using hotel management systems, reservation software, and office applications.

• Knowledge of front desk operations, including check-in/check-out processes, reservations, and billing procedures.

• Familiarity with cash handling procedures and basic accounting principles

• Ability to work well under pressure and in a fast-paced environment

• Professional appearance and demeanor.

• Flexibility to work varying shifts, including evenings, weekends, and holidays.

Benefits

• Company Transport Pick-up/Drop-off Provided

• Uniform Provided, Duty Meals, F&B Discount, Dental, and Medical

• Employee Room Rate Globally, Learning & Development Opportunities, Staff Recognition Award

• Only shortlisted candidates will be notified.

You may also apply via https://careers.dusit.com/

For any enquiry, please send message to 92344805.

An IMPORTANT NOTE to all Job Seekers: Please be informed that any available job positions with our company is advertised only on selected platforms, i.e. My CareersFuture Singapore, JobStreet Singapore, Dusit International career website, as well as Laguna National and Dusit Thani Laguna Singapore official LinkedIn pages. We ask that all interested applicants remain vigilant and do not fall prey to job scams.

Dusit Thani Laguna Singapore Hotel also offer many other career opportunities in our operations that might be of interest to many others. Our Recruitment Managers will be delighted to meet any of your friends, associates including relatives who might be keen to explore a career with us. Start by connecting them to talk to us TODAY!

By expressing your interest and submitting an application with Dusit Thani Laguna Singapore, you agree that the personal data that you have submitted will/may be used and disclosed by our group of companies for the purpose of processing your employment including the evaluation of your suitability, background screening, contacting you regarding your employment and notifying you for future career opportunities. You shall be deemed to have agreed and acknowledged that in the course of the collection, use and disclosure as described above, relevant personal data me also be transferred outside Singapore