Assosiate manager

Responsibilities:
– Assisting the spa manager in overseeing daily operations and ensuring smooth workflow.
– Supporting the implementation of spa policies, procedures, and guidelines.
– Collaborating with various departments to achieve overall business objectives.
– Assisting in the recruitment, training, and supervision of spa staff.
– Handling customer inquiries, concerns, and complaints in a professional manner.
– Participating in the development and execution of sales and marketing strategies.
– Monitoring and achieving sales targets and goals.
– Coordinating scheduling and staffing to ensure adequate coverage.
– Assisting in the management of spa inventory, supplies, and equipment.
– Contributing to the creation and maintenance of a positive and welcoming spa environment.
– Providing support in implementing quality control measures for services and facilities.
– Assisting in budget management and cost control efforts.
– Conducting regular meetings with staff to communicate updates and expectations.
– Collaborating with the front desk, wellness programs, and sales teams as needed.
– Ensuring compliance with health and safety regulations.
– Handling escalated issues and conflicts, working towards resolution.
– Contributing to the development and implementation of training programs.
– Assisting in the creation and analysis of reports on spa performance.
– Contributing ideas for improvements and innovations within the spa.
– Maintaining a professional and approachable demeanor with both staff and customers.
– Providing leadership and guidance in the absence of the spa manager.
– Supporting the overall success and growth of the spa.