Assistance Manager

Responsibilities :
– Overseeing day-to-day operations of the spa facility.
– Ensuring a smooth and efficient workflow in all areas.
– Supervising and coordinating the work of spa staff.
– Conducting regular staff meetings and providing training when necessary.
– Handling employee schedules and ensuring adequate staffing levels.
– Ensuring high levels of customer satisfaction.
– Addressing customer inquiries, concerns, and complaints.
– Monitoring customer feedback and implementing improvements as needed.
– Collaborating with the marketing team to promote spa services.
– Participating in sales activities and promotions to drive business.
– Monitoring and achieving sales targets.
– Assisting in the development of the spa’s budget.
– Monitoring expenses and revenues to ensure financial targets are met.
– Implementing cost-control measures when necessary.
– Managing spa inventory and supplies.
– Ordering and restocking products as needed.
– Ensuring proper storage and usage of inventory.
– Maintaining high standards of service quality.
– Conducting regular inspections to ensure cleanliness and organization.
– Implementing improvements to enhance overall service quality.
– Ensuring compliance with health and safety regulations.
– Keeping abreast of industry trends and regulations to maintain a competitive edge.
– Collaboration with Other Departments:
– Working closely with other departments, such as front desk and maintenance.
– Collaborating with vendors and external partners as needed.
– Identifying training needs and organizing training programs.
– Supporting the professional development of spa staff.
– Compiling and analyzing relevant data for reporting purposes.
– Providing regular reports to upper management on spa performance.
– Addressing and resolving operational issues as they arise.
– Implementing corrective actions to prevent recurrence.
– Ensuring all spa policies and procedures are followed.
– Enforcing disciplinary actions when necessary.